Department of Immigration and Border Protection

The Department of Immigration and Border Protection offers the largest interpreting service in Australia and needed a way to connect agents and interpreters together online.

The new web platform required a detailed understanding of the many types of interaction that users would have with it, whilst catering to a diverse audience, such as agencies, translators and users speaking many different languages.

A digital change

Using automated booking processes and communications through an online self-service platform, has resulted in faster and more efficient client services.

Mobile responsive

A fully responsive design allows for booking on the move, making the site accesible from anywhere.

The creation of this service has streamlined a vital government process and brought the governing body up to date in the digital landscape.

Visit the website

Do you want to talk about digital change?