The new web platform required a detailed understanding of the many types of interaction that users would have with it, whilst catering to a diverse audience, such as agencies, translators and users speaking many different languages.
A digital change
Using automated booking processes and communications through an online self-service platform, has resulted in faster and more efficient client services.
A fully responsive design allows for booking on the move, making the site accesible from anywhere.
The creation of this service has streamlined a vital government process and brought the governing body up to date in the digital landscape.